Effective date: April 27, 2026
These Terms of Service ("Terms") form a binding agreement between you (or the entity you represent — the "Customer") and Rankfender ("Rankfender", "we", "our", "us"). By creating an account, clicking "I accept", or using the Service, you confirm you have read, understood, and agreed to these Terms. If you enter into these Terms on behalf of a company, you represent that you have authority to bind it.
If you do not agree, do not use the Service.
Service — the Rankfender platform and all related products, including the RAIVE Engine, Content Engine, Keyword Intelligence, the RAISA AI assistant, dashboards, APIs, and the marketing website. Customer Data — data, content, prompts, files, brand information, and any other input the Customer or its Authorized Users submit to the Service. Output — content the Service produces using Customer Data and AI providers. Authorized User — an individual the Customer authorizes to use the Service under its account. Documentation — our online help, API reference, and changelog. Order — a subscription order for the Service, accepted online or by signed agreement.
You must be at least 18 years old and able to form a binding contract. You agree to provide accurate registration information and keep it up to date. You are responsible for everything that happens under your account, including the actions of your Authorized Users. Notify us immediately at security@rankfender.com if you suspect unauthorized access.
You may not create more than one account to circumvent plan limits, free-trial restrictions, or a prior suspension.
We offer multiple subscription tiers (Essential, Growth, Scale, Agency, Enterprise — see rankfender.com/pricing). Each plan includes specific quotas (monitored brands, AI systems, articles, API calls, seats). Going beyond your plan's limits may trigger overage charges or rate-limits, with notice in-app.
A free trial may be offered to new accounts. The trial is for evaluation only, ends automatically, and converts to a paid plan only if you choose. Some features (white-label, full API, Enterprise SSO) are not available during a trial.
Auto-renewal. Subscriptions renew automatically for the same term unless you cancel from your billing settings before the end of the current term.
Refunds. New paying Customers may request a full refund within 14 days of their first paid charge by emailing billing@rankfender.com. Beyond that window, fees are non-refundable, including for unused portions, downgrades, or feature removal.
Cancellation. You can cancel any time. Cancellation stops the next renewal; the Service remains available until the end of the paid term.
Downgrades. Take effect at the next renewal. Quota-dependent data above the lower tier may be archived or pruned 30 days after the downgrade.
You agree not to:
We may suspend the account, restrict features, or terminate the agreement on material breach, with notice where reasonably possible.
You own your Customer Data and your Output. You grant Rankfender a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and back up Customer Data and Output solely as necessary to provide, secure, and improve the Service.
We do not use Customer Data to train our own foundation models. We do not sell Customer Data. The data your Authorized Users submit stays scoped to your workspace.
You are responsible for the lawfulness of the Customer Data you submit, including obtaining required consents from individuals and respecting third-party intellectual property and database rights.
The Service uses third-party large language models. AI Output:
You are responsible for reviewing, editing, and approving any Output before publication, and for complying with disclosure rules (e.g., FTC guidelines, EU AI Act) where they apply to your use case.
The RAIVE Engine queries public AI systems (ChatGPT, Gemini, Perplexity, Claude, DeepSeek, Grok, Llama, and others added over time). Those queries are user-level and conducted in compliance with each provider's terms.
AI providers may change, deprecate, rate-limit, or remove access to their systems without notice. If a provider becomes unavailable, we will replace it where possible or adjust scoring methodology, with public notice on our changelog. We may add, remove, or change scoring methodologies as the AI ecosystem evolves; historical scores are preserved as snapshots.
We aim for 99.9% monthly uptime for the production dashboard, excluding scheduled maintenance and force majeure. Status: status.rankfender.com.
Support tiers: - Essential / Growth — email support, business-day response. - Scale / Agency — priority email support, 8-hour business-day response. - Enterprise — dedicated channel, contractual SLA.
Maintenance windows are announced at least 24 hours in advance unless an emergency.
Features marked "Beta", "Preview", "Experimental", or "Early Access" are offered "as is", without SLAs or warranties of any kind, and may change or be removed without notice. Use them at your own risk and avoid relying on them in critical workflows.
Each party may receive non-public business information from the other (the "Confidential Information"). The receiving party will (a) protect it with at least the care it uses for its own confidential information of similar importance, (b) not disclose it to third parties except to staff and contractors bound by confidentiality, and (c) use it only to perform under these Terms.
Confidential Information does not include information that is public, was already known, was independently developed, or is required to be disclosed by law (with notice where allowed).
The Service, including its software, design, brand, models, scoring methodology, and Documentation, is owned by Rankfender and protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription, in accordance with these Terms.
Feedback, suggestions, and ideas you share with us may be used freely without obligation; you grant us a perpetual, royalty-free license to use them, and we will not associate them with you publicly without consent.
EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI OUTPUT. WE DO NOT GUARANTEE A SPECIFIC INCREASE IN AI VISIBILITY, RANKINGS, MENTIONS, OR REVENUE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RANKFENDER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO RANKFENDER IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limits do not exclude liability for gross negligence, willful misconduct, fraud, or any liability that cannot be limited under applicable law.
You will defend, indemnify, and hold harmless Rankfender from any third-party claim, loss, or expense (including reasonable legal fees) arising from (a) your Customer Data, (b) your use of the Service in breach of these Terms, or (c) your violation of any law or third-party right.
Rankfender will defend, indemnify, and hold you harmless from any third-party claim that the Service, used in accordance with these Terms, infringes that third party's intellectual property in the EU, UK, or US, subject to your prompt written notice and reasonable cooperation.
We may suspend or terminate access immediately if (a) you materially breach these Terms, (b) your account presents a security or legal risk, or (c) payment is more than 30 days overdue.
You may terminate at any time by cancelling from your billing settings. On termination:
Sections 8 (ownership), 13 (confidentiality), 14 (IP), 15 (disclaimers), 16 (liability), 17 (indemnification), 19 (governing law) and any provisions that should reasonably survive termination, do.
These Terms are governed by the laws of France, excluding its conflict-of-laws rules. Disputes will be brought before the competent courts of Paris, France, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its IP or confidential information.
For Customers in the United States, sections relating to consumer rights, arbitration, and class-action waivers under your home state's law apply where mandatory and override the above to that extent.
We may modify these Terms as the Service evolves. For material changes, we will notify Customers in-app and by email at least 30 days before the effective date. Continued use after the effective date constitutes acceptance. If you object, you may cancel before the change takes effect and request a pro-rata refund of any unused pre-paid fees.