Last updated: February 1, 2025
Rankfender ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our AI Visibility Intelligence platform.
Account Information: Name, email address, company name, and billing details when you create an account. Usage Data: How you interact with our platform, including features used, pages visited, and session duration. Brand Monitoring Data: Brand names, keywords, and industry information you provide for AI visibility monitoring. Payment Information: Processed securely through our payment provider. We do not store credit card numbers directly.
To provide and maintain the Rankfender platform. To monitor AI systems for your brand visibility data. To generate content and reports as part of your subscription. To communicate important service updates. To improve our platform and develop new features. To process payments and manage subscriptions. To provide customer support.
Our RAIVE engine queries AI systems using publicly available interfaces to monitor brand mentions. We process AI responses to generate visibility scores and insights. This monitoring is conducted in compliance with each AI platform's terms of service. No personal user data is shared with AI systems during monitoring.
We do not sell your personal data. We may share data with: service providers who assist in platform operation (hosting, payment processing, email delivery); legal authorities when required by law; business partners only with your explicit consent. All third-party providers are bound by data processing agreements.
We implement industry-standard security measures including encryption in transit and at rest, regular security audits, access controls and authentication, and secure data centers. While no system is 100% secure, we take reasonable measures to protect your information.
We retain your data for as long as your account is active. After account deletion, we retain data for 30 days before permanent removal. Anonymized analytics data may be retained longer. You can request data export at any time.
You have the right to: access your personal data; correct inaccurate data; request data deletion; export your data in a portable format; opt out of marketing communications; withdraw consent for data processing. To exercise these rights, contact privacy@rankfender.com.
We use essential cookies for platform functionality and optional analytics cookies to improve our service. You can manage cookie preferences through your browser settings.
Data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where applicable.
Rankfender is not intended for users under 18. We do not knowingly collect data from minors.
We may update this policy periodically. We will notify you of material changes via email or in-app notification.
For privacy-related questions: privacy@rankfender.com. Data Protection Officer: dpo@rankfender.com.